What to Look for When Hiring Water & Fire Damage Restoration Companies

What type of equipment should Water & Fire Damage Restoration Companies use? This question is not asked often enough by affected individuals. The type of equipment a restoration contractor will use will significantly affect the amount of time and amount of work needed to complete a disaster recovery project. Homeowners should, therefore, look for a company that has all the sophisticated equipment (vacuum cleaners and air cleaners, HEPA vacuum cleaners, dehumidifiers, axial fans, etc.) needed to do the work as soon as possible. Remember that the longer the restoration, the higher the costs. It is also very likely that the homeowners and their family will have to reside elsewhere when restoration begins.

Does the company have the necessary certifications? This particular industry has a number of regulatory associations that provide training and certification. As in the case of fire-related disasters, a restoration contractor should also have all necessary authorizations and should be duly registered with FEMA. The contractor’s team must also be composed of technicians certified by federal guidelines. Does the company have enough experience to complete the job successfully? How long have they been doing business? Every emergency is different and nothing beats reliable experience when it comes to dealing with a wide variety of problems and making the right decisions at the right time.

Does the company have references? Ask for the names and phone numbers of former clients. Most entrepreneurs provide references and testimonials on request, but it is always wise to move on to the next step and check the references provided. Here are some questions to ask when you contact the references:

  • Did the contractor keep you informed throughout the development of the project?
  • Did they answer your questions satisfactorily?
  • Was the contractor receptive to your comments?
  • Was the job done on time and did the team clean up the site after each day?

Some people make the mistake of asking their insurance company to advise them as to which company to use for their disaster recovery. Do not forget that insurance companies must look after their own interests. Since they will have to bear the costs, they have the advantage of keeping them as low as possible.